Refund Terms

Welcome to HELIONEXIA. These refund terms outline the circumstances and procedures regarding refund requests for services or products purchased through our platform. By making a purchase, you agree to these terms.

Eligibility for Refunds

Refunds are granted under the following conditions:

• The product or service was not delivered as described or expected.
• The product or service is defective or malfunctioning.
• An error was made in the billing process.

Refund Request Process

To initiate a refund request, please follow these steps:

• Contact our customer support team at [email protected].
• Provide your order number and a detailed description of the issue.
• Allow 3-5 business days for us to review your request and respond.

Refund Timeline

Once your refund is approved, the process will be initiated immediately. The original method of payment will be used for the refund, and the time it takes to reflect will depend on your bank or card issuer policies, typically within 5-10 business days.

Non-refundable Items

Certain products or services are not eligible for refunds, including but not limited to:

• Digital products that have been downloaded or accessed.
• Services that have been fully rendered.
• Custom or personalized items.

Changes to Refund Terms

HELIONEXIA reserves the right to update or modify these refund terms at any time. Changes will be communicated through our website and will become effective immediately upon posting.

Contact Us

If you have any questions or concerns about our refund terms, please contact us at [email protected] or call our office at (555) 123-4567.